| Call centre | Description | Telephone number | Email Address |
|---|---|---|---|
| Presidential hotline | This hotline primarily deals with complaints about unresolved service delivery issues. Where the non-compliance relates to service delivery (for example, waste collection services) this hotline may be useful. The hotline is intended as a ‘last resort’ hotline, to be used when the responsible Department of Authority fails to take action on a complaint. | 17737 (1 PRES) | [email protected] |
| Gateway | This hotlines deals with enquiries about government services and is useful for identifying the right authority. Accommodates six of the eleven official languages: English, Afrikaans, Xhosa, Zulu, Sesotho and Tshivenda. | 1020 | |
| GCIS Information Centre | A central point where you can get government and government-related information. The information centre provides information stored in internal databases and/or various external sources, or they will refer you to contact persons at relevant departments or bodies. | 012 314 2211 | [email protected] |
| National Anti-corruption Forum | National anti-corruption hotline for the public service. Where environmental non-compliance involves corruption (such as irregular and corrupt licensing of mining activities) we would recommend you both report the environmental non-compliance to the relevant authority and report the corruption. | 0800 701 701 | |
| Crime Stop | This hotline allows you to report crime anonymously. Where environmental non-compliance also amounts to a criminal offence, you may wish to report it to the hotline. Usually crimes should be reported at the relevant police station an not via the hotline. | 08600 10111 | |
| Department of Forestry, Fisheries and the Environment | Provides useful information, names and contact numbers for the DFFE. | 086 111 2468 | |
| Tip-offs on contraventions of environmental legislation. | 0800 205 005 | [email protected] | |
| Department of Water and Sanitation | Water affairs enquiries provides useful information, names and contact numbers for the DWS. | 0800 200 200 | |
| Health complaints | Where environmental non-compliance results in health impacts, complaints can be lodged with the provincial hotlines. | Limpopo: 0800 919 191 Mpumalanga: 0800 204 098 Eastern Cape: 0800 032 364 Free State: 0800 535 554 Gauteng: 0800 203 886 |
|
| Public Protector RSA | Investigates maladministration in government. | 0800 112040 | |
| Gauteng Provincial Government | General enquiries | 0860 GAUTENG (0860 428 8364) | |
| Western Cape Provincial Government | General enquiries | 0860 142 142 (weekdays 08:00 – 18:00) | [email protected] |