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Centre for Environmental Rights – Advancing Environmental Rights in South Africa

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Government Hotlines

Call centre Description Telephone number Email Address
Presidential hotline This hotline primarily deals with complaints about unresolved service delivery issues. Where the non-compliance relates to service delivery (for example, waste collection services) this hotline may be useful. The hotline is intended as a ‘last resort’ hotline, to be used when the responsible Department of Authority fails to take action on a complaint. 17737 (1 PRES) [email protected]
Gateway This hotlines deals with enquiries about government services and is useful for identifying the right authority. Accommodates six of the eleven official languages: English, Afrikaans, Xhosa, Zulu, Sesotho and Tshivenda. 1020
GCIS Information Centre A central point where you can get government and government-related information. The information centre provides information stored in internal databases and/or various external sources, or they will refer you to contact persons at relevant departments or bodies. 012 314 2211 [email protected]
National Anti-corruption Forum National anti-corruption hotline for the public service. Where environmental non-compliance involves corruption (such as irregular and corrupt licensing of mining activities) we would recommend you both report the environmental non-compliance to the relevant authority and report the corruption. 0800 701 701
Crime Stop This hotline allows you to report crime anonymously. Where environmental non-compliance also amounts to a criminal offence, you may wish to report it to the hotline. Usually crimes should be reported at the relevant police station an not via the hotline. 08600 10111
Department of Forestry, Fisheries and the Environment Provides useful information, names and contact numbers for the DFFE. 086 111 2468
Tip-offs on contraventions of environmental legislation. 0800 205 005 [email protected]
Department of Water and Sanitation Water affairs enquiries provides useful information, names and contact numbers for the DWS. 0800 200 200
Health complaints Where environmental non-compliance results in health impacts, complaints can be lodged with the provincial hotlines. Limpopo: 0800 919 191
Mpumalanga: 0800 204 098
Eastern Cape: 0800 032 364
Free State: 0800 535 554
Gauteng: 0800 203 886
Public Protector RSA Investigates maladministration in government. 0800 112040
Gauteng Provincial Government General enquiries 0860 GAUTENG (0860 428 8364)
Western Cape Provincial Government General enquiries 0860 142 142 (weekdays 08:00 – 18:00) [email protected]